Frequently Asked Questions

You ask and we answer
  • Q:
    Do you offer fixed service packages?
    A:
    No. We believe in transparency and value, so we do not offer fixed packages. We provide custom quotes that include only the specific services you need, ensuring you never pay for unnecessary extras. Contact us with your project details for a tailored estimate.
  • Q:
    Where are you located and do you work with international clients?
    A:
    We are a remote-first digital partner based in South Africa, but we proudly work with entrepreneurs and businesses worldwide. We are available for meetings via Zoom and Google Meet.
  • Q:
    My required service isn't listed on your page. Can you still help?
    A:
    Absolutely! Our service page covers our core offerings, but we are constantly expanding our capabilities. Please reach out to us with the details of your specific project, and we'll let you know if we can assist or if we can refer you to one of our trusted partners.
  • Q:
    How does your content creation process work?
    A:
    It starts with in-depth research into your brand voice and target audience. We then design the content, send it to you for review, and only proceed to scheduling/posting once we have your approval. This ensures every piece is perfectly on brand.
  • Q:
    How do revisions and my included two revisions per post/email/blog work?
    A:
    We include two rounds of revisions for most major deliverables (social posts, emails, blogs) to ensure you are 100% satisfied. To maintain efficiency and keep your project on track, all revision requests must be submitted within a specified timeframe communicated at the start of the project.
  • Q:
    For Reel Editing, what do I need to provide?
    A:
    You only need to provide the raw video footage. We handle everything else, including adding your branding overlays, sourcing trending music, creating professional captions, and integrating any necessary infographics.
  • Q:
    What design platforms do you use for your editable assets?
    A:
    We primarily use Canva to create editable assets (templates, covers, logos, etc.) so that you can easily make future adjustments without requiring specialized software or design skills.
  • Q:
    How do you handle complex book formatting?
    A:
    We take your final manuscript and format it with a keen eye for detail to meet the strict technical specifications required for both hardcover/paperback printing and Kindle/e-book digital distribution. We handle the technical precision so your book is ready for publication.
  • Q:
    I want to build an online course. How does your Kajabi Course Design service work?
    A:
    We manage the entire course build process on the Kajabi platform, including research, visual design, and writing the course body. If your course requires video, we provide expert guidance on what to film and the best practices to ensure a high-quality final product.
  • Q:
    What is the benefit of the Eleven Labs Voice Over service?
    A:
    We use high-quality AI voice technology to turn your written scripts (for e-books, training modules, or marketing videos) into realistic, engaging audio files. This is a cost-effective and fast way to diversify your content without needing to hire a professional voice actor.
© 2025 DigiWize
Reach us directly at
Charmaine
+27 72 313 1223
charmaine@digiwize.co

Theaan
+72 72 304 3262
theaan@digiwize.co
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